Complaints Policy

We are committed to providing our customers with a professional and seamless experience and we set high standards regarding the customer service levels we expect from our team.

Our complaints policy describes how complaints are handled at Wordldwide Currencies and the steps taken internally.

Making a complaint

You can make a complaint by contacting your usual trader or you can email us at or call us at +44 (0)20 3326 4444. If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation.

We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.

If you are dissatisfied with our response, you may raise your concerns to the Financial Ombudsman Service (“FOS"). The FOS can be reached at: Exchange Tower, London, E14 9SR. Further information and eligibility requirements can be found on

Worldwide Currencies Limited, a company registered in England with Company no.5892452, and whose trading address is 55 King William Street, London EC4R 9AD, United Kingdom. Email:, Web:, Tel: +44 (0)20 3326 4444 Fax: +44 (0)20 7515 0683

Worldwide Currencies Limited is a registered money services business with HM Revenue and Customs No. 12242572. Worldwide Currencies Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration 525361, for the provision of payment services.

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